OMI support
Help that keeps the network moving.
Practical guidance for drivers and operators, backed by the same live charging data the platform runs on.
Open help centerTry “wallet”, “start a charge”, or “settlement”.
For drivers
How to use the app
Guides for getting the most out of OMI, from your first charge to managing your wallet.
Get Started
Create your account, add a vehicle, and top up your wallet before your first charge.
Read morearrow_forwardFinding & Choosing a Station
Search nearby stations, filter by connector and speed, and save your favorites.
Read morearrow_forwardCharging a Vehicle
Scan a charger, start and stop a session, and track progress in real time.
Read morearrow_forwardWallet & Payments
Understand pre-authorization holds, apply promo codes, and review your receipts.
Read morearrow_forwardAccount Management
Update your profile and vehicle details, and manage notification preferences.
Read morearrow_forwardRewards & Promos
See how points and cashback work, and how to redeem them on your next session.
Read morearrow_forwardFor operators
How to use the portal
Guides for running your network on OMI, from onboarding your first site to reading your settlement ledger.
Getting Started
Set up your operator account and onboard your first site into the portal.
Read morearrow_forwardStation & Charger Setup
Add sites, configure connectors, and bring OCPP 1.6J chargers online.
Read morearrow_forwardLive Session Monitoring
Watch active charging sessions, energy delivered, and status changes as they happen.
Read morearrow_forwardRevenue & Settlement
Read your settlement ledger and reconcile per-session revenue automatically.
Read morearrow_forwardPromotions & Vouchers
Run discounts and vouchers to drive drivers to your stations.
Read morearrow_forwardMaintenance & Alerts
Set up and respond to alerts the moment a charger drops offline or faults.
Read morearrow_forwardTeam & Access
Bring your staff on board with scoped, role-based portal permissions.
Read morearrow_forwardReports & Analytics
Track session volume, revenue trends, and uptime, exported when you need it.
Read morearrow_forward